Technical support Rep

Global Change Management Inc
Tempe, AZ, United States
1 day ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Working hours
Regular working hours

Tech stack

Information Systems Network Protocols Remote Desktop Services TeamViewer Computer Networking Systems Information Technology User Administration

Job description

  • Provide exceptional customer service in person, via phone and email as appropriate.
  • Resolve help desk issues including troubleshooting hardware and software issues.
  • Perform user administration duties.

Requirements

Technical Support, Technical Support, Desktop Administration, Information Technology & Information Systems, Computer Science, Network Systems, Network Protocols, Customer Support/Service, Help Desk, Problem Solving Skills, * Bachelor’s degree in Information Technology or Computer Science

  • 3 years’ work experience as an IT or Desktop Support Technician
  • Familiarity with networking systems and protocols.
  • Knowledge of remote desktop support systems including TeamViewer. *

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