IT Technician

The IT Technician is responsible for providing the highest level of customer service for internet and IT-related requests. CWEP seeks an applicant with a combination of strong communication skills and the ability to apply logic to troubleshoot problems. A basic understanding of IT and networking concepts is preferred, but not necessarily required. Training is provided. GREAT customer service is a must. This position will assist with extending our support hours into the early evening. We can often work around a college schedule. Applicant must be able to lift, carry, push, or pull up to 50lbs and must also obtain a Class E Missouri Commercial Drivers License within 120 days of employment. CWEP Application and resume are required. Please complete the online CWEP Application at https://cwep.com/about/open-positions/. The starting wage is $23.25 - $35.64 per hour based on experience with excellent benefits., * Responsible for providing technical assistance and support related to computer systems, hardware, and software.

• Design, develop, install, and maintain our corporate communications networks made up of cabling, computers, printers, switches, routers, radios, and other electronic devices.
• Support our ISP customers by providing reliable internet service, troubleshooting internet outages, and scheduling repairs.
• Maintain documentation related to services, customer installation, inventory maintenance, and service orders.
• Maximize network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
• Work with team members to develop and deploy new security strategies to make sure that all systems and data are secure.
• Support continuous improvement efforts and the change management effects associated with the implementation of improvements.
• Update job knowledge by participating in educational opportunities; reading professional publications; participating in professional organizations.
• Performs other related duties and tasks as required or assigned by management.

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, Do you have a High school diploma or GED?, Bachelor’s degree in Computer Science helpful but not required; experience as a IT Help Desk would be helpful, or any equivalent combination of training and experience which provides the required knowledge, ability, and skillset.

Licensing/Certification:

Class E Missouri Driver’s license, First Aid/CPR/AED first responder certification (can be obtained on the job)

Knowledge, Skills and Abilities:

• Ability to clearly communicate and consult with vendors and clients.

Physical Requirements:

Ability to lift, carry, push, or pull up to 50lbs., * High school or equivalent (Preferred), * Customer service: 1 year (Preferred)

Pulled from the full job description

• Health insurance
• Retirement plan
• Flexible spending account
• Life insurance
• Employee assistance program, Normal office environment and field construction sites; with some travel required., * Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan