IT Technical Support

• Performs full range of on-site maintenance and repairs on a variety of IT equipment to include technical diagnostics, break/fix, installation, configuration, removal and café/staff call assistance.
• Provide technical support for Office IT infrastructure and equipment such as laptops, printers, cameras, music equipment, tablets, fax machines, IT services, telephones, routers, firewalls, Broadband communication lines, Wi-Fi access points, etc.
• Coordinates activities with help desk, network services, or other information systems groups.
• Manages territory, inventory and time, along with maintaining a high level of customer satisfaction and cost effective services.
• Shows measurable progress in technical abilities, troubleshooting techniques and productivity.
• Maintains and manages tool kit, supplies, and accurate inventory for territory.
• Responsible for maintaining a “trunk stock” inventory with a value over and above $1000.
• Accurately and timely completion of call summaries, time sheets and work logs. Provides help desk support with location’s equipment working closely with the help desk
• Provides updates, status and completion of information to manager, problem request tracking system, and/or users.
• Provide support and assistance to senior staff in all systems functions for location’s management.
• Assist IT Manager with projects as necessary.
• Install IT infrastructure and equipment at new locations being built and locations being remodeled, some installations may be overnight.
• Must follow the policies and procedures set forth by Hamra Enterprises LLC.

Do you have a valid Driver’s License license?, Do you have experience in Schedule management?, Do you have a Associate’s degree?, To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of all knowledge, skill, and/or ability required.

• Associates degree with at least 2 years of similar experience or Bachelor’s degree in an IT related field.
• Must have a valid drivers license, company provided car.
• Must be able to travel locally on a daily basis to various locations.
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, construction plans and procedure manuals.
• Ability to work independently at our locations.
• Ability to write routine reports and correspondence.
• Ability to report issue status to multiple levels within the organization promptly and accurately.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Must work well with fellow employees and exhibit professional appearance and demeanor at all times.

Pulled from the full job description

• Fuel card
• Referral program
• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Employee discount, * 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance