IT Desktop Support - Level 1

We are looking for an IT Level 1 HelpDesk\Support person for a small company with 100 employees. This person will be the first line of support for all users and will be working inside the office, M-F, 8-5. There is room for growth and upward mobility to Level 2 and Level 3 support, but be clear, this is an entry level, desktop support role.

Your primary responsibilities will be to interact with staff as the first point of contact for all IT related issues. You will solve the ones you can solve and escalate the ones you cannot. At present, this is a “walk up and ask” scenario, but a ticketing tool is in the works.

Primary Responsibilities:

Installing new computers for users, onboarding new hires, installing software on windows 11 machines, setting up email on new computers and new mobile devices, providing remote support for users who are offsite and out of the country, managing some vendor relationships, joining new devices to the wifi, answering basic level 1 IT questions about how things work, why they work, and why they might not. Basic troubleshooting skills and the ability to communicate effectively with a broad spectrum of personalities is important.

This is a fast-paced environment and there are a LOT of things happening all at once. The ideal candidate should be able to handle stress and challenging personalities.

Pay: $65,000.00 - $75,000.00 per year

Do you have experience in Vendor relationship building?

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Flexible spending account, * 401(k)
• Flexible spending account
• Health insurance
• Paid time off