Senior ServiceNow Developer

• Developing and customizing ServiceNow applications and modules based on mission requirements
• Designing workflows, scripts, and user interfaces within the ServiceNow platform
• Integrating ServiceNow with third-party tools and data sources. Supporting ServiceNow upgrades, patching, and performance tuning
• Collaborating with stakeholders to gather requirements and recommend best-practice solutions
• Maintaining platform stability, security, and data integrity. Troubleshooting and resolving incidents related to the ServiceNow platform
• Creating technical documentation, user guides, and training materials
• Ensuring compliance with U.S. Southern Command IT policies and processes

• 8+ years of professional experience.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• High School and 4 years of additional experience or Associate’s Degree and 2 years of additional experience might be substituted for a Bachelor’s degree
• A candidate holding a relevant Master’s degree might be granted 2 years’ experience credit and a candidate holding a relevant PhD degree might be granted 4 years’ experience credit
• 5 years of ServiceNow Development experience.
• Experience with ServiceNow modules such as ITSM, CMDB, or HRSD
• Proficiency in JavaScript, Glide API, and ServiceNow Studio
• Understanding of ServiceNow data architecture and integrations

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) OR ServiceNow Certified Application Developer
• Experience supporting military or federal government clients
• Familiarity with Agile development processes
• Knowledge of ITIL concepts and practices
• Experience developing custom applications within ServiceNow

Clearance Requirements:

• Must have an active Secret clearance.

Physical Requirements:

• Must be able to remain in a stationary position 50%
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.