Help Desk Technician

• Install, configure, upgrade, and maintain computers, network devices, and IT infrastructure
• Provide technical assistance with setup, configuration, maintenance, and troubleshooting of hardware and software
• Respond to support requests via phone, email, in person, and remote access tools
• Support basic server operations and virtual desktop environments
• Assist with network connectivity, including installation of network cabling and troubleshooting internet issues
• Safeguard information system assets by identifying and resolving potential and active security issues
• Communicate system status and support activities to users and stakeholders as needed
• Maintain documentation and assist with performance and system reporting
• Maintaining and Verifying Barracuda Backup systems

Do you have a valid Driver’s License license?, Do you have experience in Twisted pair cables handling?, Do you have a Bachelor’s degree?, * A valid driver’s license and access to a car are required, * Strong working knowledge of computer systems, hardware, and software

• Experience setting up and supporting Windows desktop systems
• Solid troubleshooting, analytical, and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work collaboratively in a team environment
• Willingness and openness to learning new technologies

Hardware & Network Experience

• Windows desktop and laptop deployment and support
• Basic server support
• Network wiring installation and internet connectivity troubleshooting
• Ability to terminate, test and identify Cat 5/Cat 6 structured cabling

Technology Environment

Experience with some or all of the following technologies is preferred:

• Windows network environment (on-premises Active Directory)
• Microsoft Office 365
• Cisco routers, firewalls, switches, and VPN
• VMware Horizon and Hyper-V virtual servers and desktops
• Rapid7 InsightIDR and InsightVM
• SentinelOne Endpoint Protection and EDR
• Hosted VoIP phone systems, * Bachelor’s degree in computer science, information Systems, or equivalent combination of education and work experience
• 5+ years of relevant IT support or help desk experience preferred
• Familiarity with antivirus, vulnerability management, and patch management tools
• Understanding of mobile devices and operating systems (Android and iOS)
• Exposure to VMware or virtualization technologies is a plus, * Do you have a Bachelor’s Degree in computer science, information systems or related field of study?
• Are you available to work onsite in Hoboken, NJ with occasional travel to other locations as needed?

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, Earn an annual salary of $65,000-$75,000 per year. Pay rate commensurate with experience level., Health Insurance and Benefits Offered Include:
• Medical, Dental, Vision, Prescription, and Life Insurance
• Supplemental insurance options
• 401(k) plan
• Paid Time Off and Holiday Pay

Academy Bus is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance