IT Help Desk / Systems Administrator

The Help Desk Analyst/System Administrator will be the frontline for our internal customers when they are requesting guidance or assistance as well as when a technology item in use is not functioning as expected. This role would be a liaison between the internal team members and technology vendors in use by the company to ensure all cases are captured and resolved. Some project-based work with new offices or rollouts would be expected as well as managing the work and flow of the help desk., · Prioritize work based on company objectives and direction

· Provide computer hardware and software support including install, service, and repair

· Install and troubleshoot server, network gear, and other computer equipment

· Provide instruction and guidance to team members

· Take initiative to find the root cause of issues to resolve

· Create documentation on systems, data flow, user information and networks

Do you have experience in Windows?, Do you have a High school diploma or GED?, 2 years of experience in technology related support and customer service

Windows, O365, InTune, Azure AD, SharePoint, Teams, Veeam or other backup

EDUCATION

A high school diploma or equivalent is required. Technology related degree suitable in lieu of experience.

CERTIFICATIONS, LICENSES, INSURANCE

No certifications, licenses, or insurance are required., * Adaptable: adapts to new, different, or changing requirements

• Attentive to details
• Dependable and reliable: displays responsible behaviors at work
• Integrity: treats others with honesty, fairness and respect
• Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned tasks
• Professional: maintains a professional demeanor at work
• Respectful: works effectively with those who have diverse backgrounds
• Team player: works effectively with others
• Verbal communication: maintains open lines of communication with others
• Curiosity: Asking questions for continuous improvement, This position requires repetitive use of a keyboard, bending, lifting, squatting, and simple grasping.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance