Desktop Technician III

The Desktop Technician III provides advanced technical support for desktop, laptop, mobile, and peripheral hardware and software systems across the transit agency. This role serves as the primary escalation point for complex issues, leads specialized IT projects, and ensures high availability of computing resources supporting mission-critical operations such as dispatch, vehicle tracking, and communications. The position participates in a rotating on-call schedule to provide after-hours support for urgent IT incidents., * Serves as tier III support for complex hardware and software issues escalated from level I and level II technicians.

• Configures, installs, maintains, and troubleshoots desktops, laptops, tablets, smartphones, printers, and peripheral devices.
• Supports and maintains Microsoft Windows operating systems, Microsoft 365, agency-specific applications, and enterprise tools such as SCCM, Active Directory, and ServiceNow.
• Provides advanced support for remote access technologies, including VPN, mobile device management (MDM), and endpoint security software.
• Leads and coordinates IT deployment initiatives, including large-scale hardware refreshes, software upgrades, and office or facility relocations.
• Coordinates with vendors and third-party service providers for hardware repairs, warranty service, and escalated technical support.
• Documents incidents, procedures, and resolutions within the IT service management (ITSM) system and maintains accurate asset and inventory records.
• Collaborates with network and systems teams to diagnose and resolve issues involving servers, networks, and other infrastructure dependencies.
• Ensures compliance with agency security standards, data protection policies, and IT governance requirements.
• Provides on-site and remote technical support across multiple transit facilities, including depots, administrative offices, and control or operations centers.

Do you have a valid Driver’s License license?, Do you have experience in Windows?, Do you have a Associate’s degree?, * Expertise in Microsoft Windows (10/11), Microsoft 365 suite, and standard desktop applications.

• Strong working knowledge of Active Directory, domain name system (DNS), Dynamic Host
• Configuration Protocol (DHCP), Group Policy, and network troubleshooting.
• Strong problem-solving and organizational skills.
• Experience with IT asset management, imaging tools, and service desk platforms (e.g.,
• ServiceNow, ConnectWise (PSA)).
• Excellent communication and interpersonal skills with a customer service orientation.
• Valid driver’s license: ability to travel between agency locations as needed., 2 Year / Associate Degree or related experience. Computer science or related field; equivalent work experience will be considered., 5 years Minimum of 5 years of related professional experience in a medium to large enterprise environment; experience in transportation or customer service preferred.

3.43.4 out of 5 stars St. Louis, MO 63102 $60,300 - $67,000 a year - Full-time, Pulled from the full job description

• Free health screenings
• Loan forgiveness
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, Headquarters Full Time 60,300.00 - 67,000.00 (Annually), * Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually - plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access