Network & Systems Technician

Responsibilities of the Network & Systems Technician will include:

• Respond to client support requests via phone, email, chat, and remote support tools
• Troubleshoot and resolve workstation, software, printer, and connectivity issues
• Provide support for Microsoft 365 environments, including user administration and troubleshooting
• Support Windows desktop, Windows Server, and Apple/Mac environments
• Assist with email administration and troubleshooting including Outlook, Exchange, IMAP, and SMTP
• Troubleshoot network-related issues including TCP/IP, DNS, DHCP, wireless networking, and internet connectivity
• Support backup, recovery, and business continuity solutions
• Serve as an escalation resource for more complex technical issues when appropriate
• Create and maintain detailed support tickets, documentation, and knowledge base articles
• Utilize remote monitoring and management tools to support client environments
• Coordinate with hardware, software, and technology vendors to resolve issues
• Assist with infrastructure upgrades, deployments, and technology projects as needed, * IT Support
• Technical Support
• Microsoft 365
• Windows Server
• Networking
• TCP/IP
• DNS
• DHCP
• Help Desk
• Service Desk
• Troubleshooting
• Office 365
• Active Directory
• Remote Support
• Systems Administration

Do you have experience in Ticketing system technical support?, Do you have a Associate’s degree?, Position Type: Full-Time Temporary role with potential for permanent hire for the right candidate Education: Associate’s or Bachelor’s degree in IT, Computer Science, or related field required Experience: 1-2+ years of IT support, service desk, or help desk experience preferred

Hours: M-F from 8AM to 4PM

Our growing technology services client in the Albany, NY area is seeking a Network & Systems Technician to join its client support team. This is an excellent opportunity for an IT professional looking to gain experience while solving technical challenges, providing exceptional customer service, and working with a wide variety of technologies and business environments.

This is a full-time temporary role with potential to become permanent for the right candidate. Ideal for professionals with prior technical support experience, strong troubleshooting skills, and a desire to continue building expertise in networking, systems administration, cloud technologies, and managed IT services., * Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field required

• 1-2+ years of experience in a Service Desk, Help Desk, Technical Support, or similar IT role preferred
• Experience supporting Windows operating systems, printers, and common business applications
• Experience using ticketing systems to manage support requests
• Strong troubleshooting and analytical problem-solving skills
• Excellent written and verbal communication abilities
• Ability to manage multiple priorities while delivering excellent customer service
• Experience with Microsoft 365 administration and support preferred
• Experience with Windows Server environments preferred
• Apple/Mac support experience preferred
• Familiarity with networking technologies, firewalls, and remote monitoring tools preferred
• Knowledge of backup and disaster recovery best practices is a plus, * Technical support: 1 year (Preferred)

$20 - $22 an hour - Temporary, Full-time, Pulled from the full job description

• Paid time off, Similar Job Titles
• Network Technician
• Systems Technician
• IT Support Technician
• Help Desk Technician
• Service Desk Technician
• Technical Support Specialist
• Desktop Support Technician
• IT Support Specialist
• Network Support Technician
• Systems Support Technician

redShift Recruiting is the region’s premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions, connecting skilled professionals with top employers across the region.