Network & Systems Technician

The ideal candidate will have prior service desk experience, strong troubleshooting abilities, and a passion for helping users resolve technical issues efficiently and professionally., As a Network & Systems Technician, you will serve as a key member of the support team, handling incoming technical requests and providing advanced troubleshooting assistance to clients. You will work closely with other technicians, serve as an escalation resource for complex issues, and support a variety of technologies including Microsoft 365, Windows environments, networking systems, security platforms, and Apple devices., Technical Support & Troubleshooting

• Respond to and resolve incoming support requests via:
• Phone
• Email
• Chat
• Remote support tools
• Troubleshoot and resolve intermediate to advanced technical issues across client environments
• Serve as an escalation point for issues that cannot be resolved by Level I support staff
• Diagnose and resolve workstation, software, network, and connectivity issues
• Support Microsoft 365 environments, including user administration and troubleshooting
• Provide support for Windows desktops, Windows Server environments, and Apple/Mac systems
• Assist with email setup and troubleshooting, including:
• Microsoft Exchange
• Outlook
• IMAP
• SMTP

Network & Infrastructure Support

• Troubleshoot:
• TCP/IP connectivity
• DNS issues
• DHCP issues
• Wireless networking problems
• Internet connectivity concerns
• Support firewall, security, and network infrastructure technologies
• Assist with backup and recovery solutions and best practices

Client Service & Communication

• Deliver exceptional customer service while maintaining a friendly, professional demeanor
• Communicate technical information clearly to both technical and non-technical users
• Build strong relationships with clients through responsiveness and problem resolution
• Ensure client satisfaction through thorough follow-up and issue ownership

Documentation & Team Collaboration

• Create, update, and maintain detailed support tickets and technical documentation
• Utilize remote monitoring and management tools to support client environments
• Leverage automation and administration tools to improve efficiency
• Coordinate with software, hardware, and technical vendors to resolve support issues
• Participate in team meetings, training sessions, and collaborative troubleshooting efforts
• Assist with infrastructure upgrades and technology projects as workload permits

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
• 1-2+ years of experience working in a Service Desk, Help Desk, or Technical Support environment
• Experience using ticketing systems to manage support requests
• Experience supporting:
• Windows desktop operating systems
• Printers and peripheral devices
• Microsoft Outlook and email platforms
• Strong troubleshooting and analytical problem-solving skills
• Excellent verbal and written communication abilities
• Ability to work independently while managing multiple priorities

Preferred Technical Experience

• Microsoft 365 administration and support
• Windows Server environments
• Apple/Mac support
• Palo Alto firewalls
• Juniper networking technologies
• Remote monitoring and management tools (RMM platforms)
• Datto RMM or similar remote support solutions
• Data backup and disaster recovery practices

redShift Recruiting is the region’s premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.