Senior IT Support Analysts

ITAC SOLUTIONS

Homewood, AL, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$65,000.0 - $75,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Routing Windows PowerShell Virtual Local Area Networks Microsoft InTune

Job description

Serve as final escalation point for complex IT issues
Perform deep root cause analysis and implement permanent fixes
Troubleshoot across Windows, M365, networking, and hardware
Use PowerShell for automation, diagnostics, and remediation
Implement approved configuration changes and system improvements
Document solutions and mentor junior technicians

Requirements

Do you have experience in Windows?, Do you have a Bachelor’s degree?, * Bachelor’s degree preferred, along with IT-related certifications

Advanced Windows expertise (Group Policy, registry, performance)
Strong networking knowledge (DNS, DHCP, VPN, VLANs, routing)
Hands-on M365 and Intune administration
PowerShell scripting for automation and troubleshooting
Proven ability to eliminate recurring issues through RCA
Ability to operate independently and mentor others

Benefits & conditions

4.14.1 out of 5 stars Homewood, AL 35209 $65,000 - $75,000 a year, * $65,000 - $75,000 DOE

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