IT Manager

The IT Manager is responsible for the overall management, support, and strategic direction of the organization’s information technology systems. This role provides both hands-on technical support and leadership in maintaining, optimizing, and securing all IT infrastructure, including hardware, software, networks, telecommunications, and end-user systems. The IT Manager ensures reliable operations, drives continuous improvement, and aligns technology solutions with business objectives.

Essential Functions: (must be able to perform these functions, with or without a reasonable accommodation)

IT Operations & Support

• Install, configure, maintain, and upgrade operating systems, software, and hardware systems.
• Provide hands-on technical support for desktops, laptops, servers, network infrastructure, telecommunication systems, and peripheral devices.
• Troubleshoot and resolve system, network, hardware, and software issues; perform repairs or coordinate resolution with vendors.
• Serve as the primary point of contact for all IT-related issues, delivering timely help desk support across the organization.
• Perform physical installation of IT equipment, including computers, network devices, cabling, and peripherals.

Systems & Infrastructure Management

• Oversee and maintain on-premises infrastructure, including servers, SAN/NAS storage, network systems, VPN, Wi-Fi, and LAN.
• Monitor system performance, security, and availability; implement improvements as needed.
• Maintain and manage IT assets, including licenses, warranties, service agreements, and inventory records.
• Support and contribute to month-end system processes and reporting, including inventory-related systems.

Strategy & Leadership

• Plan, design, and implement IT systems and infrastructure improvements aligned with business needs.
• Evaluate and recommend hardware, software, and technology solutions based on cost, performance, and scalability.
• Lead IT-related projects, including upgrades, implementations, and system migrations.
• Maintain current knowledge of industry trends, emerging technologies, and best practices to drive innovation.

Supervisory Responsibilities

• Provides direction, training, and ongoing development to employees to ensure performance expectations are met and company policies and procedures are consistently followed.
• Address and resolves employee concerns and conflicts in a timely and professional manner, fostering a positive and collaborative work environment.
• Reviews, approves, and manages employee time, attendance, and labor reporting to ensure accuracy and compliance with company standards.
• Conducts performance evaluations and maintains accurate documentation of employee performance, providing constructive feedback and development plans as needed.
• Coaches, counsels, and holds employees accountable for performance, conduct, and adherence to organizational policies and expectations.

Vendor & Stakeholder Management

• Manage relationships with IT vendors, service providers, and external consultants.
• Coordinate outsourced services and ensure service levels are met.
• Collaborate with leadership and departments to identify technology needs and deliver effective solutions.

Training & Compliance

• Train and support employees on systems, applications, and IT best practices.
• Ensure compliance with company policies, safety standards, and regulatory requirements (including ITAR/EAR).
• Participate in safety training and adhere to all organizational policies and procedures.
• Works when scheduled and adheres to company attendance policy.
• Observes and follows all safety procedures and personal protective equipment policies (e.g., safety glasses, ear plugs, face shields).

Other:

• Works outside normal business hours, as needed.

• Performs other duties as assigned., Marginal Functions: (Duties that are likely to be assigned to this person, unless he/she proves unable to perform them after receiving training and/or accommodations that the company judges appropriate)

• Perform other duties and special projects as assigned.

Do you have experience in Vendor relationship building?, Do you have a High school diploma or GED?, * Advanced knowledge of IT infrastructure, systems administration, and network management.

• CMMC level two compliance and certification maintenance.
• Excellent written and verbal communication skills.
• Ability to sit for extended periods while working on a computer.
• Time management, attention to details, and strong organizational skills.
• Ability to build and maintain effective working relationships across all levels of the organization.
• High level of initiative, accountability, and sound judgment.
• Proficiency in Microsoft 365 and enterprise business systems.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Demonstrated leadership capability with the ability to manage projects and influence outcomes.
• Ability to work independently while effectively prioritizing multiple responsibilities.
• Must be able to use applied knowledge to formulate positive solutions to problem situations.
• Must be able to apply common sense.
• Must be able to effectively read, write, and communicate in English.
• Must be able to add, subtract, multiply, and divide, using fractions and decimals; compute percentages, ratios, and rates and interpret graphs.
• Must be able to comply with OSHA requirements and standards to properly wear all applicable PPE.
• Must be able to lift and carry up to 25 lbs. and up to 50 lbs. occasionally, and with assistance occasionally.
• Ability to walk regularly throughout office and production environments.
• Must be able to see within the normal range of vision with or without corrective lenses.
• Availability to work outside normal business hours, as needed.
• Must be able to sit for extended periods of time while using hands, fingers, and wrists repetitively.
• Must be able to stand, walk, reach overhead, squat, bend, twist, stoop, kneel, and climb stairs as needed, and perform equipment installations., * Must be at least 18 years old or older.
• High School Diploma or GED required.
• Bachelor’s degree in Information Technology, Computer Science, or related field required.
• Minimum 5 years of progressive IT experience, including system administration, infrastructure support, and technical troubleshooting required.
• Experience in IT leadership, project management, or supervisory responsibilities strongly preferred.
• Knowledge and experience of level 2 CMMC systems and compliance required.
• Experience with network administration and infrastructure (Cisco or similar certifications a plus) required.
• Experience managing on-premises servers, SAN, and NAS environments required.
• Proven experience supporting Microsoft 365 environments required.
• Strong background in hardware installation, maintenance, and system upgrades required.
• Must pass pre-employment drug screen and criminal background check.
• Must be able to verify U.S. citizenship or permanent residency in compliance with ITAR/EAR regulations.

Pulled from the full job description

• AD&D insurance
• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Flexible spending account, Segers Aero Corporation located in Fairhope, AL is hiring an IT Manager to join our team. We offer a competitive benefits package and a 9/80 work week with every other Friday off, apply today!, Primarily office-based with regular exposure to manufacturing/production floor environments, including moving machinery, moderate noise, and occasional fumes and loud noise while on production floor.

Our competitive benefits package include:

• Three weeks of vacation
• 10 Paid Holidays
• 401(K) plan that includes an employer matching program (up to 4%)
• Medical Plan
• Telemedicine Program
• Identity Theft Prevention Program
• Dental and Vision (company paid benefit for employee coverage)
• Short Term and Long-Term Disability (company-paid benefit)
• Basic Life/AD&D (company paid benefit / 2x base salary amount)
• Voluntary - Supplemental Life/AD&D coverage options
• Spouse & Child Life coverage options
• Flexible Spending Account (Medical & Dependent Care options)
• Employee Assistance Program (company-paid, includes three free counseling sessions)
• And more!