IT Support Specialist

Parcelshield Holdings LLC

United States

2 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Business Software Software Documentation Desktop Computing Monitoring of Systems Identity and Access Management Issue Tracking Systems Virtual Private Networks (VPN) Productivity Software Remote Access Technology

+5 more

Enterprise Software Applications Peripherals Laptops Gsuite User Accounts

Job description

We are seeking a dependable and customer-focused IT Support Specialist to provide technical assistance and support to employees across the organization. In this role, you will troubleshoot hardware, software, network, and system issues while ensuring a high level of customer service. The ideal candidate is a proactive problem-solver who can work independently and efficiently manage multiple support requests in a fast-paced environment., * Serve as the primary point of contact for IT support requests submitted via ticketing system, email, phone, or chat.

Diagnose, troubleshoot, and resolve hardware, software, network, and connectivity issues.
Install, configure, maintain, and support desktops, laptops, mobile devices, operating systems, and business applications.
Manage user accounts, permissions, and access controls across enterprise systems and cloud platforms.
Support Microsoft 365, Google Workspace, and other businesscritical applications.
Configure and troubleshoot printers, peripherals, VPN connections, and remote access tools.
Document support requests, resolutions, and technical procedures within the ticketing system.
Escalate complex issues to senior IT personnel or external vendors when necessary.
Assist with employee onboarding and offboarding, including device provisioning, account setup, and access management.
Maintain IT asset inventory and track equipment assignments and lifecycle management.
Contribute to the development and maintenance of internal knowledge base articles and user documentation.
Monitor system performance and proactively identify opportunities for process improvement.

Requirements

Do you have experience in Productivity software support?, * 13 years of experience in IT support, help desk, desktop support, or a related technical role.

Strong knowledge of Windows and/or macOS operating systems.
Experience supporting Microsoft 365, Google Workspace, or similar cloudbased productivity platforms.
Familiarity with Active Directory, user account administration, and access management.