Desktop Systems Analyst - Information Services

Provides enterprise-level technical support for Information Services users in a geographically dispersed environment. Duties include consultation and performing technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing desktop computer hardware and software, network printers and related peripherals according to department and divisional standards. Other duties include participating in after-hour on call responsibilities, mentoring new Technicians, maintenance of support documentation, multi-tasking assignments, effectively utilizing time management skills to prioritize tasks and supporting the use of information technology by regular and routine communication, reporting, problem solving, feedback and individual and group user-training sessions. Will be expected to understand customer business procedures and recognize opportunities to optimize the use of technology to meet their business goals., * Provide enterprise-level technical support for desktop hardware, software, printers, and peripherals.

• Install, configure, maintain, troubleshoot, and repair end-user technology according to organizational standards.
• Diagnose and resolve technical issues while delivering exceptional customer service.
• Support users across multiple locations in a geographically dispersed environment.
• Participate in after-hours on-call support rotations.
• Maintain and update technical documentation, procedures, and knowledge resources.
• Mentor and support new technicians through training and knowledge sharing.
• Prioritize and manage multiple assignments in a fast-paced environment.
• Conduct user training and provide guidance on technology tools and best practices.
• Collaborate with Information Services teams to resolve complex issues and implement solutions.
• Understand customer workflows and identify opportunities to improve efficiency through technology.
• Communicate effectively with users, leadership, and technical teams regarding support activities and issue resolution.

Do you have experience in Peripheral hardware support?, Do you have a Associate’s degree?, * Associate degree (AA/AS) in Computer Science or a related field preferred.

• Relevant education may substitute for experience.

Experience

• Minimum of 2-3 years of technical desktop systems support or other relevant experience.
• Advanced knowledge of desktop hardware, software, and peripherals in a networked environment required.
• Familiarity with healthcare information systems preferred.

Certifications

• Industry-standard technical certifications (A+, MCP, or equivalent) required.
• Certifications may substitute for experience.