IT Desktop Support Analyst | IT- Technical Customer Support | Durbin

Shands Teaching Hospital And Clinics, Inc.

Jacksonville, FL, United States

2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Antivirus Softwares Software Applications Desktop Computing Network Troubleshooting Peripherals Information Technology User Accounts

Job description

Provides technical support to end-users by troubleshooting and resolving hardware, software, and network issues to minimize downtime and ensure optimal performance. Installs, configures, and maintains desktop computers, peripherals, and software applications while assisting users with technical questions and promoting IT best practices.

Manages user accounts and access rights in accordance with organizational policies and security standards. Supports system security by monitoring and maintaining antivirus and endpoint protection tools.

Documents support activities, collaborates with IT teams to resolve complex issues, and performs routine system maintenance to optimize desktop and system performance., * Provide technical support to end-users by troubleshooting hardware, software, and network issues to minimize downtime

Install, configure, and maintain desktop computers, peripherals, and software applications
Assist users with technical issues and promote adherence to IT best practices
Manage user accounts and access permissions in accordance with organizational policies
Support system security by monitoring and maintaining antivirus and endpoint protection tools
Document support activities and collaborate with IT teams to resolve complex technical issues
Perform routine system maintenance to optimize desktop performance and reliability

Requirements

Do you have experience in Network troubleshooting?, Do you have a High school diploma or GED?, Minimum of one (1) year of experience providing technical support for desktop systems

Working knowledge of hardware, software, and network troubleshooting
Experience managing user accounts and access permissions
Ability to document support activities and collaborate effectively with IT teams
Familiarity with antivirus software, endpoint protection, and routine system maintenance

Education:

Required: High School Diploma or GED Preferred: Associate degree in Information Technology or a related field