IT Services Technician

Max Planck Florida Institute for Neuroscience (MPFI) is currently seeking a qualified and motivated individual to join our Information Technology (IT) team as an IT Services Technician. The selected candidate is responsible for providing IT assistance and customer service across all aspects of information technology, including computer systems, cloud-based services, hardware, software, networking, and mobile devices for MPFI.

The IT Services Technician responds promptly to staff using MPFI’s communication channels, which may include phone, messaging, email, helpdesk ticket, remote access, as appropriate; diagnoses and resolves issues with computer hardware, software, cloud-based systems, networking, and other IT-related technologies, following internal troubleshooting procedures; configures, installs, and maintains the personal computers that staff may use at the Institute including, software applications, and peripheral equipment across Windows, macOS, and Linux platforms; manages and supports devices, including laptops, desktops, mobile devices, and printers; administers and supports cloud-based collaboration tools, including Microsoft 365 (email, Teams, SharePoint) and related productivity applications; provisions, configures, and supports AI tools and platforms used by research and administrative staff; applies and maintains endpoint security practices, including patching, antivirus management, and adherence to safe computing practices; supports identity and access management tasks, including Active Directory account provisioning and password resets; provides audiovisual support for seminars, meetings, and events, including setup and troubleshooting of projectors, displays, conferencing systems, and microphones; documents support interactions, solutions, and asset information thoroughly in appropriate systems; monitors the performance and availability of IT systems and escalates complex issues to senior technical staff as needed; assists with onboarding and offboarding of staff, including equipment setup, account configuration, technology orientation, and account decommissioning; supports IT projects and initiatives, including hardware refresh cycles and infrastructure upgrades, as assigned; and other duties as assigned or as appropriate.

Do you have experience in iOS?, Do you have a Bachelor’s degree?, A Bachelor’s Degree in a related technical discipline or equivalent combination of education and experience and a minimum of two (2) years of related experience is required. The selected candidate must have experience with and knowledge of:

o Multiple operating systems: Windows, MacOS, or LINUX;

o Productivity tools including MS-Office;

o Helpdesk ticket management systems;

o Mobile device management and support, especially iPhone;

• Must be self-motivated and well organized;
• Must possess excellent time management skills, team collaboration skills, problem-solving skills, active listening skills, and excellent verbal and written communication skills;
• Must possess demonstrated experience providing excellent customer service to users in an organization;
• Must be open to learning new technologies and must be thorough, accurate, and detail-oriented;
• Must exhibit high levels of discretion, professional judgment, ethics, and confidentiality.