Administrative Support Specialist (IT & VoIP Operations)

Our client is seeking a highly organized Administrative Support Specialist to assist the IT and VoIP Operations teams. This is an administrative role focused on scheduling, dispatch coordination, customer follow-ups, documentation, proposal support, and ticket updates.

It’s a great fit for someone who enjoys administrative work but is also tech-savvy and interested in learning more about IT or growing into a technical support role over time.

What You’ll Do

• Coordinate scheduling, dispatch, and customer follow-ups
• Maintain documentation and assist with proposals
• Update tickets and support daily IT/VoIP operations
• Learn internal systems and support tools

Do you have experience in Productivity software?, * Strong organization and multitasking

• Excellent communication skills
• High attention to detail
• Customer service professionalism
• Proficiency with Microsoft Office
• Ability to learn new software quickly

Preferred Skills

• Experience in IT, MSP, telecom, or technical environments
• Familiarity with ticketing/dispatch systems
• Exposure to Microsoft 365 or VoIP systems
• Experience with ConnectWise, Autotask, ServiceNow, etc.
• Basic understanding of IT terminology

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance