Network Engineer

The Network Engineer (Tier 2) is a skilled generalist who handles escalated support tickets from Tier 1, owns the more complex technical work within the MSP team’s day-to-day operations, and serves as the bridge between reactive help desk support and the project team. This role manages client infrastructure directly: firewalls, servers, backups, and Microsoft 365 environments, and ensures that escalated issues are resolved completely and documented to a high standard. Tier 2 engineers may occasionally assist the project team with deployments, but their primary accountability is to the MSP queue and client environment health. The ideal candidate is self-directed, technically broad, and thrives in a multi-client environment., * Accept escalations from Tier 1 and resolve complex networking, server, Microsoft 365, and application issues remotely and onsite.

• Manage and maintain client firewall configurations, VPN tunnels, routing, switching infrastructure, and wireless environments.
• Administer Microsoft 365 tenant environments, including Exchange Online, Teams, SharePoint, Intune, and Entra ID (Azure AD).
• Perform Windows Server administration: Active Directory, Group Policy, DNS, DHCP, certificate services, file services, and print servers.
• Configure and maintain client backup environments (Veeam or equivalent); verify backup integrity and conduct restore testing.
• Monitor security tooling, endpoint protection, firewall logs, and RMM alerts, and respond to flagged events as needed.
• Maintain accurate, up-to-date documentation in IT Glue: network diagrams, device inventories, credential records, and general client-specific knowledge.
• Record detailed time entries in ConnectWise PSA for all activities; maintain ticket hygiene and SLA compliance.
• Escalate issues that require Tier 3 or project team involvement with thorough documentation and context.
• Assist Tier 1 engineers informally, answer questions, help triage ambiguous tickets, and share knowledge on the fly.
• Participate in on-call rotation (approximately one week primary, one week backup every three months).
• Perform client onsite visits as needed.

Do you have a valid Driver’s License license?, Do you have experience in Windows Server administration?, Do you have a High school diploma or GED?, * High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

• 3+ years of experience in a help desk, network support, or MSP environment.
• 3+ years of hands-on experience with Microsoft Active Directory, Windows Server (2016-2025), and Microsoft 365.
• 3+ years of firewall and network support experience, including routing, switching, VPN configuration, and IDS/IPS.
• Proficiency with core network protocols: TCP/IP, DNS, DHCP, IPSEC, VPN, RDP, LDAP, NAT.
• Experience with at least one virtualization platform (VMware vSphere or Hyper-V).
• Ability to communicate technical information clearly to non-technical clients and stakeholders.
• Valid Michigan driver’s license and acceptable driving record.
• Must be able to pass a criminal and civil background check.
• Must be able to lift up to 50 lbs. unassisted., * Experience in an MSP serving financial services clients (community banks, credit unions).
• Hands-on FortiGate experience: FortiOS administration, policy management, SD-WAN, application control, content filtering, SSL/IPSec VPN.
• Proficiency with Microsoft Intune device management and Entra ID, including Conditional Access and MDM compliance policies.
• Experience with ConnectWise Manage (PSA) and IT Glue for documentation and ticketing.
• Experience with Veeam Backup & Replication or comparable enterprise backup platforms.
• Working knowledge of Microsoft Azure: virtual machines, networking, storage, and Entra Connect.
• Experience with enterprise email migrations (on-premises Exchange to Microsoft 365).
• Familiarity with endpoint protection and EDR platform administration.
• macOS support experience.

CERTIFICATIONS

Preferred at time of hire:

• CompTIA Network+
• CompTIA Security+
• Microsoft 365 Certified: Fundamentals (MS-900) or higher, * IT Help Desk: 1 year (Required)

License/Certification:

• Drivers License (Required)

Pulled from the full job description

• Professional development assistance
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Vision insurance