File Intake Specialist

The File Intake Specialist is responsible for supporting the timely and accurate handling and processing of active claim files. The position helps gather essential information for active claims, compiles thorough and accurate documentation, works with and accurately manages information within legal database, and communicates tactfully and effectively with colleagues, attorneys, and other stakeholders. What You’ll do:

• Receive and conduct detailed review files for pertinent information and accuracy of claim documents.

• Accurately and efficiently enter claim file into database.

• Confirm correct calculation of damages.

• Contact insurance carriers to initiate claims.

• Prepare demand packages to insurance carriers for attorney review.

• Prepare demands to individuals for attorney review.

• Make initial contact with individuals for accident details, insurance information, payment plans, etc.

• Conduct asset searches.

• Conduct research to locate contact information for individuals.

• Serve as a backup to reception desk for incoming calls

Do you have experience in Typing?, * Minimum 2 years Customer Service Experience, * Proficient typist and experienced in the use of Word, WordPerfect, Excel and Outlook (prior database experience helpful but not required)

• Must have the aptitude and ability to learn a new database specific to the legal industry
• Ability to multi-task, prioritize, organize and efficiently handle a high-volume workload
• Willing to support others and work collaboratively across the organization
• Ability to interface with multiple levels, including attorneys and peers
• Readily adaptable to new/different/challenging assignments to meet business needs
• Proven problem solving/critical thinking
• Ability to communicate technical information in a clear and succinct manner
• Ability to work independently for long stretches of time
• We pride ourselves on a collaborative environment and rely on consistent, daily attendance.
• Prolonged periods sitting at a desk and working on a computer

3.83.8 out of 5 stars Remote $19 - $21 an hour - Full-time, Pulled from the full job description

• Professional development assistance
• Parental leave
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, * A stable, growth-oriented law firm environment
• Supportive team and approachable leadership
• Opportunities to build your skills and grow your career
• Competitive pay and meaningful work
• A workplace that values your contributions
• 401(k) with company safe Harbor contributions
• Health insurance with Health savings accounts
• Dental insurance
• Vision insurance
• Voluntary short and long term Disability insurance
• Voluntary Life insurance
• Flexible schedule
• Free parking
• Paid sick time
• Paid time off
• Parental leave
• Professional development assistance
• Work from home flexibility

At Basham & Scott, LLC, we specialize in solving real-world legal problems in the vehicle damage, insurance subrogation, and personal injury space. Since 2005, we’ve grown into a trusted legal partner for rental car companies and insurance carriers across the country.

We seek team members who embody our core values in everything they do. We are Accountable-owning our commitments, learning from challenges, and delivering on our promises. We are Kind in word and deed, treating colleagues and clients with respect, empathy, and integrity. We are Client-Focused, dedicated to understanding needs, solving problems, and creating meaningful value. As Team Players, we collaborate openly, support one another, and celebrate shared success. We demonstrate Grit, approaching obstacles with resilience, determination, and a willingness to push through the difficult moments. And we are Visionary, eager to innovate, think forward, and help shape what comes next.

Basham & Scott is built on efficiency, integrity, and expertise - and none of it would be possible without our people. We believe in hiring smart, motivated individuals and giving them the tools and support they need to thrive.