IT Support Technician

We are hiring an experienced IT Support Technician to join our team. You will serve as a primary point of contact for our clients, delivering responsive, high-quality technical support across Windows and Mac environments. You will manage your own ticket queue, communicate directly with clients, and be trusted to resolve issues with a high degree of independence. Work is performed on-site at client locations and our office across New York City.

Principal Responsibilities

• Provide Tier 1 and Tier 2 support across Windows 11 and macOS.
• Manage users, groups, and permissions in Active Directory, Azure AD, and Microsoft 365.
• Deploy Group Policy Objects and use PowerShell to automate routine tasks.
• Image and configure workstations for new hires.
• Own your ticket queue with a focus on first-contact resolution and clear documentation.
• Support Microsoft 365, Google Workspace, Slack, Monday.com, Dropbox, and Zoom.
• Troubleshoot hardware, software, network, and connectivity issues.
• Set up printers, peripherals, and conference room AV.
• Support iOS and Android mobile devices.
• Maintain asset inventory, licensing records, and client runbooks.
• Handle employee onboarding and offboarding, including provisioning and equipment recovery.
• Escalate complex issues while owning client communication throughout.

Do you have experience in macOS administration?, * 3 or more years in IT support, helpdesk, or desktop support.

• Degree in Computer Science, IT, or a related field.
• Certifications such as CompTIA A+, Network+, Microsoft 365 Endpoint Administrator, or ACSP.
• Strong skills with Windows 11 and macOS in a business setting.
• Working knowledge of PowerShell, Active Directory, Azure AD, and Intune.
• Hands-on experience with Microsoft 365 and Google Workspace.
• Solid grasp of networking basics: TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience with RMM and PSA ticketing tools.
• Excellent written and verbal communication.
• Ability to juggle several client environments without losing attention to detail.
• Discretion with confidential client information.
• Based in or near New York City. Must be authorized to work in the United States.

Nice to Have

• Prior experience at a Managed Service Provider.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * $65,000 to $75,000 per year, based on experience.
• Performance-based bonus.
• Health, dental, and vision insurance.
• Life insurance and 401(k).
• Paid time off.

Schedule Monday through Friday, standard business hours. Some flexibility may be needed based on client needs.

Pay: $65,000.00 - $75,000.00 per year, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

WhoodenTech is a New York City-based technology consulting firm serving as a trusted IT partner to businesses across a wide range of industries, including video production, public relations, real estate, architecture, and many others. Our technicians work directly inside client environments alongside CEOs, executives, creatives, and operational teams, providing exposure to a diverse and dynamic range of challenges that few single-employer roles can offer.

We take our culture seriously. WhoodenTech is a collaborative, inclusive team where professional growth is a genuine priority. We invest in our people, and that investment has helped past team members move into senior positions at organizations including Fortune 500 companies. If you are someone who takes pride in their craft, thinks critically, and wants to build real depth in a hands-on technical environment, we want to hear from you.