Technical Support Division Director (Information Technology Generalist Administrator 2)

This position guides technology operations across the agency by leading staff, managing infrastructure, and supporting critical systems. This role helps ensure that network, server, security, and client services run smoothly and remain dependable. As the SERS Technical Support Division Director, you will perform the following duties: Network Management: Oversee LAN (local area network) and WAN (wide area network) operations, maintain connectivity, and support communication systemsSystem Administration: Manage servers, storage systems, virtualization platforms, and backup strategies across data centersSecurity Oversight: Maintain firewalls, monitor endpoint protection, and support recovery planning and threat preventionClient Services: Coordinate Help Desk operations, device provisioning, user support, and software distributionTechnical Planning: Develop technology plans, assess equipment needs, evaluate products, and guide infrastructure upgradesStaff Leadership: Supervise IT staff, assign work, review performance, support training, and coordinate hiring processesInterested in learning more? Additional details regarding this position can be found in the position description.About SERS: Established in 1923, SERS is one of the nation’s oldest retirement plans for public employees and manages the pension benefits of more than 246,000 employees and retirees for 96 public sector employers. In 2025, SERS paid more than $4.0 billion in benefits and managed nearly $50 billion in assets. Additional information is available at www.SERS.pa.gov. Our mission is to prepare our members and participants to achieve financial security in retirement. We achieve this through focusing on our mission, acting ethically and with integrity, empowering our members, embracing innovation, fostering life work balance, modeling an inclusive and respectful workplace, valuing and developing team members, collaborating, and finding joy in our work. SERS is an equal opportunity employer and welcomes all qualified individuals to our team. We are committed to an inclusive and respectful work environment that fosters personal and professional growth, embraces the contributions of all team members, and leverages diversity in people, ideas, and experiences to achieve our highest potential.Work Schedule and Additional Information: Full-time employment, 37.5-hour work week, Monday through Friday.Work hours are 7:30 AM to 4:00 PM or 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute meal period.Telework: You may have the opportunity to work from home part-time (hybrid telework schedule), up to 2 days per week, depending on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you must work on-site at the work location specified in this job posting. The ability to telework is subject to change at any time. Additional details may be provided during the interview.Salary: In some cases, the starting salary may be non-negotiable.You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

SUPPLEMENTAL INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only.You must provide complete and accurate information or: your score may be lower than deserved.you may be disqualified.You may only apply/test once for this posting.Your results will be provided via email.

Do you have experience in WAN?