IT Support Technician

Join our dynamic team as an IT Support Technician and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will provide essential technical support to users, troubleshoot software and hardware issues, and ensure seamless operation of computer systems across the organization. Your proactive approach and problem-solving skills will empower teams to work efficiently and confidently with their technology tools. This is an exciting opportunity for tech enthusiasts eager to make a tangible impact in a fast-paced environment while expanding their IT expertise., * Deliver prompt and effective technical support to end-users via help desk platforms, addressing issues related to hardware, software, operating systems, and network connectivity

• Troubleshoot and resolve software problems across various platforms including Windows, macOS, and Linux, ensuring minimal downtime
• Manage computer hardware assets such as desktops, laptops, mobile devices, printers, and peripherals to maintain optimal performance
• Configure and support computer networking components including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security measures like Meraki devices
• Assist in deploying and managing IT infrastructure tools such as SCCM (System Center Configuration Manager), GPO (Group Policy Objects), Active Directory, Windows Server environments, BMC Remedy ticketing system, ServiceNow, Jira, and network administration tasks
• Support remote connectivity solutions by configuring VPNs and troubleshooting related issues to facilitate secure access for remote workers
• Collaborate with team members on projects involving network upgrades, security enhancements, and system migrations while maintaining clear communication with stakeholders

Do you have experience in Ticketing system technical support?, * Proven experience providing technical support in a help desk or desktop support environment with a strong customer service orientation

• Solid understanding of operating systems including Windows (Windows 10/11), macOS, and Linux distributions
• Hands-on experience troubleshooting computer hardware components and peripherals
• Knowledge of computer networking concepts such as TCP/IP, DNS, LAN/WAN architecture, VPNs, firewalls (including Meraki), and network security protocols
• Familiarity with IT management tools like SCCM, GPOs, Active Directory, Windows Server environments, BMC Remedy or ServiceNow ticketing systems, and Jira for issue tracking
• Ability to analyze technical problems quickly using strong analysis skills to identify root causes and implement effective solutions
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are advantageous but not required

Join us in delivering outstanding IT support that keeps our organization connected and productive! We value proactive problem solvers who thrive on helping others succeed through innovative technology solutions.