Desktop Computing Analyst

Performs analytical, technical and administrative work in the planning, design and installation of personal computer (PC) systems, mobile devices, smartphones , printers, audio/visual equipment, cable television and other end user devices. Builds, tests and deploys desktop devices. Confers with customers to identify types of hardware and software required and provides training in their use. Follows established protocols for PC applications and hardware while installing and supporting hardware and software., Builds, installs, tests and inventories desktop hardware, software, printers, smartphones and other end user devices. Works with Microsoft Windows, Windows Embedded, Macintosh and other operating systems, as needed., * Knowledge of personal computer (PC) products and systems and how to evaluate and trouble shoot issues.

• Skill in analyzing PC products and systems, and training users.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to inquiries or complaints from employees, patients and/or their representatives, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Do you have experience in Desktop (troubleshooting support)?, Do you have a Associate’s degree?, EDUCATION: Associate’s degree, or an equivalent combination of relevant education and experience.

EXPERIENCE: Six (6) months of desktop analysis experience. Additional experience may substitute for education requirement on a year-for year basis.

LICENSURE OR CERTIFICATION: A+ certification required within 6 months of hire. Microsoft Certified Professional (MCP) certification in related area or related certification preferred., * Ability to interpret an extensive variety of technical instructions in written or diagram form.

• Ability to work and communicate effectively with a wide variety of people.