IT Support Engineer

Vector Systems, Inc.

Bonham, TX, United States

3 months ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$65,000.0 - $75,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Amazon Web Services Microsoft Azure Cloud Computing Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Windows Servers TCP/IP Virtualization Technology Enterprise Software Applications

+7 more

Cloud Platform System Office365 Software Troubleshooting Reliability of Systems Firewalls (Computer Science) Performance Monitor 3-tier Architectures

Job description

We are seeking a highly skilled and experienced Tier 3 IT Support Engineer to provide advanced technical support for enterprise systems, infrastructure, networks, and business-critical applications. This role serves as the highest level of internal IT escalation, responsible for resolving complex technical issues, performing root cause analysis, and driving long-term solutions that improve system stability and performance. Tier 3 engineers typically handle escalated incidents beyond the scope of Tier 1 and Tier 2 support., · Advanced Technical Support: Resolve complex, escalated technical incidents across enterprise systems and infrastructure.

· Root Cause Analysis: Perform detailed RCA and implement permanent corrective actions.

· Infrastructure Support: Maintain servers, networks, cloud systems, and enterprise applications.

· Major Incident Response: Participate in on-call and lead critical incident resolution efforts.

· System Enhancements: Implement patches, upgrades, and configuration changes.

· Collaboration: Coordinate with engineering teams, vendors, and business units.

· Knowledge Transfer: Develop documentation and mentor Tier 1 and Tier 2 teams.

· Performance Monitoring: Analyze trends and improve system reliability.

· Documentation: Maintain configurations, incidents, and compliance records.

· Continuous Improvement: Recommend and implement IT process and system enhancements.

Requirements

Do you have a valid Driver’s License license?, Do you have experience in VPN?, Technical expertise in Windows Server, Microsoft 365 (O365), and enterprise systems.

Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and firewalls.

Experience with Azure, AWS, or similar cloud platforms.

Proficiency with Active Directory, Group Policy, and virtualization platforms.

Strong analytical and troubleshooting skills.

5+ years experience in IT support or infrastructure roles.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Experience: