General Manager & Programming Lead, House of Sound - Bose Luxury (McIntosh & Sonus faber)

The General Manager & Programming lead is responsible for operating, curating, and elevating this space-ensuring that it delivers exceptional daily experiences while also establishing House of Sound as a relevant destination within the luxury and cultural landscape of New York City.

This role blends operational excellence, cultural programming, and client experience-ensuring the House is both flawlessly run and continuously evolving.

Roles & Responsibilities

House of Sound Operations & Facility Excellence

• Coordinate with Bose Facilities to maintain functionality, aesthetics, and operational readiness
• Ensure luxury-level standards across presentation, cleanliness, and systems
• Manage vendors, maintenance, and day-to-day operations

Programming, Cultural Partnerships & Brand Elevation

• Develop and manage a dynamic programming calendar
• Recruit tastemakers, cultural leaders, and luxury partners
• Establish House of Sound as a destination within NYC luxury ecosystem

Guest Experience, Hospitality & Listening Excellence

• Oversee hospitality team and guest journey
• Coordinate audio / training specialists to deliver exceptional demos
• Ensure high-quality, emotionally engaging listening experiences

Brand Environment & Spatial Storytelling

• Develop brand-specific and cross-brand environments
• Partner with Creative to evolve spatial storytelling
• Recruit partners to enhance aesthetics and functionality

Client Engagement, Tours & Sales Enablement

• Host VIP visits, tours, and demonstrations
• Support dealer-led sales through high-quality experiences
• Create environments that drive desire and conversion

External Representation & Brand Ambassadorship

• Build relationships across luxury, design, and cultural communities
• Represent House of Sound at external events and experiences
• Extend brand presence beyond the physical space

Cross-Functional Coordination

• Partner with Product & Property Marketing, Activation, Training, and Creative
• Ensure alignment, planning, and execution across all initiatives

Performance Tracking & Optimization

• Track event effectiveness, guest engagement, and sales influence
• Identify opportunities to improve programming and experience, Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

Do you have experience in VIP guest concierge services?, 8-12+ years in luxury retail, hospitality, experiential, or cultural programming

• Experience managing high-end spaces and event programming
• Strong network or ability to engage tastemakers and partners
• Experience delivering VIP client experiences
• Strong operational and leadership capabilities

Pulled from the full job description

• 401(k)
• Health insurance
• Employee discount, At Bose, you’re inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of New York, New York is: $108,500-$149,150.The hiring range for other Bose work locations may vary.

In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company-driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we’re creating what’s next-pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let’s Make Waves.

At Bose Corporation, we believe sound is the most powerful force on earth - and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound.

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation., House of Sound is the flagship expression of Bose Luxury-a living, immersive environment where sound, design, and culture come together to define a new standard for luxury audio.

More than a showroom, House of Sound is a brand beacon and cultural platform-designed to attract new luxury audiences, inspire desire, and demonstrate the emotional and experiential power of McIntosh and Sonus faber.