UM Support Analyst

EyeMed is seeking two UM Support Analysts to provide administrative and operational support for Utilization Management (UM) prior authorization processes. This role involves a combination of administrative support, data entry, system documentation, and communication with providers and members regarding authorization requests., * Perform administrative and data entry tasks related to UM prior authorization requests

• Utilize systems including Facets, FileBound, and Jira to manage and track requests
• Conduct outbound notification calls to healthcare providers and members
• Maintain accurate documentation and records within internal systems
• Support workflow coordination and ensure timely processing of requests
• Collaborate with internal teams to resolve authorization and documentation issue
• Ensure compliance with EyeMed and client-specific regulatory requirements

Do you have experience in Spreadsheets?, The ideal candidate will possess strong organizational skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment., * Previous data entry and administrative support experience

• Proficiency with Microsoft Excel and Microsoft Office applications
• Strong attention to detail and organizational skills
• Excellent multitasking and critical thinking abilities
• Effective verbal and written communication skills, * Prior experience with Healthfirst or Anthem prior authorization processe
• Experience working in healthcare administration or utilization management environments
• Familiarity with Facets, FileBound, and Jira systems