Customer Solutions Engineer (SaaS implementation) - New York

You will manage and assist our customers in the deployment of our SaaS solution in order to help them drive energy savings and energy efficiency with the goal to reduce their CO2 & Greenhouse gas emissions.

Missions:

• Collaborate with clients to manage and support the deployment of Deepki’s SaaS solution, ensuring successful implementation of energy-saving projects and sustainable practices.
• Customize and configure Deepki features to meet individual client needs, including data-visualization widgets, user inputs, alerts thresholds, energy and CO2 pathways.
• Integrate the platform into clients’ IT landscape, establishing interfaces with utilities data-suppliers and creating scripts for custom KPIs related to smart energy and CO2 analysis.
• Provide training and ongoing support to clients’ users, ensuring their efficient use of the platform.
• Analyze client data, perform quality checks, and calculate KPIs for energy analysis and energy savings.
• Contribute to the development of advanced processes and automations to enhance data quality and efficiency.
• Collaborate with the product team to envision the future enhancements of the platform.
• Identify additional customer needs, manage customer roadmaps, and propose complementary offers.
• Foster knowledge sharing by producing relevant documentation and expertise notes., We are committed to considering all reasonable accommodation requests for individuals with disabilities to ensure an accessible and inclusive work environment.

Do you have experience in Customer communication?, * Bachelor’s or Master’s degree in Engineering or Business Management.

• Project management skills with a focus on quality and methodology.
• Excellent communication and teaching abilities, with fluency in English.
• Strong analytical skills and the ability to analyze data workflows.
• Basic skills in Python, R, or other coding languages.
• Team player with a keen sense of customer interaction.

Nice-to-Have:

• Familiarity with agile development methods (Scrum, Sprint, etc.).
• Professional experience with Excel.
• Previous experience in utilities, energy efficiency, or building industries.
• Interest in sustainable development and ecological/environmental transition.

250 Broadway, New York, NY 10007, Hybrid work $115,000 - $130,000 a year, Pulled from the full job description

• Health insurance
• Vision insurance
• Dental insurance, * HR interview + case study
• 1 hour interview with 2 CSE
• 1 hour interview with the VP Product & CSE (N+1) and the other CSE in the US team
• Team meeting with the US team in person

Deepki is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, sexual orientation, age, origin, non-disqualifying physical or mental disability or any other basis covered by law. All employment is decided on the basis of qualifications, passion, merit, and business needs.

The Company has a legal responsibility to ensure that all of its employees have the legal right to live and work in the US. Please note that your employment will be subject to the Company verifying that you are eligible to work in the US before you start work.

WHY JOIN DEEPKI?

Your working environment:

Deepki’s teams are dedicated to making an impact by harnessing data to transform the world’s most carbon-intensive industry into a force for good for the planet, and creating virtuous real estate.

Our employees are at the heart of everything we do, and we strive to provide a comfortable environment where they can flourish.

• Hybrid Model : Remote working days (3 days/week mandatory at the office in NYC)
• 20 Days of Paid Vacation annually + 5 Sick Days + 10 Public Holidays
• Pension: 401(k) - Safe harbor plan - 3,5% employer contribution
• Medical, Dental & Vision Coverage (fully paid by Deepki)
• International environment
• Office in Manhattan’s Financial District