IT User Experience Professional

• Provide onsite IT support to the Siemens team in both office and factory settings at the Wendell, NC location

• Manage a queue by utilizing a ticketing system to track and prioritize user support needs. Balance ‘walk-up’ requests with existing workload with the goal of maintaining customer satisfaction.

• Troubleshoot and resolve issues related to IT equipment located in the Wendell office and factory (i.e. AV equipment in a conference room, network equipment, etc.)

• Provide consultation and support to end users on various IT topics such as (PCs, cell phones, docking stations, general IT infrastructure, etc.) - emphasizing the use of self-service IT tools to make employees more independent and self-sufficient in their daily activities.

• Provide initial consultation on IT operational issues/opportunities, engage with the appropriate service providers, and ensure follow-up through closure of the issue.

• During peak periods of onboarding or when admins are experiencing challenges imaging laptops, provide hands on support.

• Investigate trends of incoming requests to provide proactive assistance to end users.

• Coordinate the rollout of new services or applications and provide training to end users on any major changes to help people be effective and efficient in their work.

• Collaborate with other locations on large projects and global rollouts, as well as ensuring remote employees are considered and supported.

• Engage with service providers as needed, potentially outside of business hours.

• Build relationships with end users and provide a positive working experience with IT team and IT tools.

• Amplify mass communications to end users on new tools and technologies that have been released from various internal IT service providers.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High school diploma or GED equivalent

• 2+ years of experience in IT end user support with an IT ticketing system

• Proficient in English both written and verbal

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• Bachelor’s Degree in IT related field

• 2+ years of experience in a manufacturing and office environment

• Advanced knowledge of IT services and operations

• Experience with ServiceNow ticketing systems

• Exposure working with executive (C-Suite, Director, etc.) level support

• Capable of working under high pressure in a demanding environment

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?, We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.