Inventory Trouble Ticket System Team Lead

A Inventory Trouble Ticket System Team Lead oversees supply chain systems, hardware logistics, and ticketing workflows. This hybrid or onsite role requires managing inventory databases, driving SLA compliance, mentoring technical staff, and ensuring smooth escalation processes for hardware and network-related trouble tickets., * System Oversight: Monitor the lifecycle of hardware and software tickets within internal asset management and ticketing systems to ensure timely resolution.

• Inventory Control: Manage stockrooms and supply chains for designated territories, tracking hardware procurement, asset allocation, and auditing.
• Team Leadership: Lead daily operations, assign workloads, and provide coaching to technical staff to improve job knowledge, ticket handling, and service delivery.
• Escalation Management: Act as the primary escalation point for complex trouble tickets, inventory discrepancies, and network-related outages.
• Cross-Functional Collaboration: Partner with Project Management (PMO), field technicians, and cybersecurity teams to maintain hardware standards and resolve infrastructure problems.

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * Education: A High School diploma or equivalent is required. A Bachelor’s degree in IT, Supply Chain, or Business is highly preferred.

• Experience: 3+ years of verifiable experience in telecommunications, technical support, IT service management, or logistics. Tier 2/3 enterprise support and background knowledge of ticketing/CRM systems are highly valued.
• Certifications: An understanding of ITIL methodologies is preferred; A+, Network+, or similar technical/industry credentials are a significant plus.

Key Skills & Competencies:

• Technical Acumen: High-level proficiency with MS Office (specifically Excel) and company-approved ticketing systems (e.g., ServiceNow).
• Analytical Thinking: Ability to track defect/ticket trends, analyze inventory reports, and adjust staffing or workflows dynamically.
• Soft Skills: Exceptional conflict resolution, stress management, and organizational skills required to handle competing priorities in a fast-paced environment, * High school or equivalent (Required), * telecommunications, tech support, and IT service management: 3 years (Required)