Data Center Technician

The Data Center Shift Technician will support the local site team on multiple daily (technical) duties in the datacenter and office. This position reports to the Chief Engineer., * Ensure proper maintenance of critical data center equipment such as Uninterruptible Power Supplies (UPS), HVAC systems, backup power generators, and physical security systems.

• Identify, report and resolve technical issues identified within the Data Center categorized as whether related to hardware or software systems.
• Monitor and evaluate data center performance, including power consumption, ambient temperature and other critical factors affecting data center operation.
• Keep technical documentation of the data center up-to-date and accessible to include user manuals, cabling diagrams, and maintenance records.
• Monitor Ticket queues and ensure all customer tickets and responded to within required SLA times.
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• Perform all tasks of a Data Center Shift Technician, including critical equipment maintenance, troubleshooting, and data center performance oversight.
• Communicate effectively with team members, vendors and end customers to receive and provide status updates to ensure all stakeholders are informed through completion of Work Order Request.
• Supervise vendors and contractors working in the data center, ensuring compliance and security standards.
• Continuously evaluate the data center for opportunities to improve efficiency and effectiveness of operations.
• Provide leadership and guidance to lower-level staff through technical challenges while maintaining a positive and productive work environment.

Do you have experience in Training delivery?, * Knowledge of critical infrastructure - to include MV switchboards, Transformers, Generators, ATS/STS, UPS, PDUs, RPPs.

• Strong communications, both written and verbal, coordinating with local and regional teams.
• Commitment to organizational excellence and constant awareness to seek opportunities to improve processes/quality of deliverables.
• Ability to prioritize and manage multiple responsibilities.
• Ability to meet committed timelines, leveraging assistance/input from team.
• Strong and effective team player in working with various disciplines and peer groups; can cover all gamut of tasks required to ‘getting a job done.’
• Strong attention to detail.