SALES AND SUPPORT TECHNICIAN

The Sales & Support Technician serves as a primary point of contact for customers, dealers, and distributors. This role combines customer service, technical product support, and sales responsibilities to help customers select products, place orders, and achieve their performance goals.

The ideal candidate is outgoing, organized, self-motivated, and possesses a strong understanding of drag racing vehicles, racing components, and motorsports.

Key ResponsibilitiesSales & Customer Support

• Respond to customer inquiries via phone, email, website, and social media.
• Build strong relationships through exceptional customer service.
• Assist customers in selecting products that fit their vehicle application and performance goals.
• Generate quotes and follow up on sales opportunities.
• Process customer orders accurately and efficiently.
• Maintain customer records and communications within company systems.
• Ensure customer satisfaction throughout the entire sales process.

Technical Product Support

• Provide technical guidance and product recommendations for drag racing and high-performance vehicle applications.
• Answer installation, fitment, troubleshooting, and product specification questions.
• Coordinate with fabrication, production, and engineering teams to resolve customer concerns.
• Stay current on company products, industry trends, and new product releases.
• Develop knowledge of competing products and market offerings.
• Assist in creating technical resources, product documentation, and customer education materials.
• Support dealer and distributor technical inquiries.

Dealer & Order Management

• Assist with dealer account setup and ongoing dealer support.
• Coordinate custom orders and special projects.
• Communicate lead times, shipping information, and order updates.
• Work closely with inventory and production teams to ensure product availability.
• Assist with inventory monitoring and product demand forecasting.
• Represent the company at racing events, trade shows, and customer visits as needed.

Do you have experience in Microsoft Outlook?, Do you have a High school diploma or GED?, * Strong customer service and communication skills.

• Working knowledge of drag racing vehicles, motorsports, and performance automotive components.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and web-based applications.
• Ability to learn and communicate technical product information effectively.
• Strong organizational, time management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive attitude and professional demeanor.
• Reliable transportation.

Preferred

• Experience in motorsports, automotive performance, racing, fabrication, or aftermarket automotive sales.
• Experience using CRM, eCommerce, or POS systems.
• Prior sales, customer service, or technical support experience., * High School Diploma or GED required.
• Associate’s or Bachelor’s Degree preferred.
• Equivalent industry experience will be considered.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Opportunities for advancement, * Competitive pay based on experience
• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Climate-controlled work environment
• Opportunities for advancement and professional growth
• Work directly with racers, builders, and industry professionals

Why Join Hammer Concepts & Designs?

• Work in the high-performance racing industry
• Be part of a rapidly growing manufacturing company
• Help customers build some of the fastest race cars in the country
• Opportunity to grow into leadership and management roles
• Collaborative and team-oriented work environment, * Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Hammer Concepts & Designs is a leading manufacturer of high-performance drag racing and motorsports components. We are passionate about helping racers and performance enthusiasts build faster, safer, and more competitive vehicles. As our company continues to grow, we are seeking an energetic, customer-focused professional to join our team as a Sales & Support Technician.

If you enjoy talking with racers, solving technical problems, and helping customers find the right solutions for their builds, this is an excellent opportunity to join a fast-growing company in the motorsports industry.