ERP Systems Analyst

A well-established, growing manufacturer is seeking an ERP Systems Analyst with Epicor experience to support day-to-day ERP and end-user needs. This role starts with a mix of ERP/helpdesk support and general IT support, then grows into a more ERP-focused position as you ramp up.

This is a great opportunity for someone who enjoys troubleshooting, working directly with users, documenting solutions, and becoming a go-to resource for an ERP environment.

What You’ll Do

• Provide Tier II support for end users across ERP and general IT issues (hardware/software/account access)
• Respond to and resolve helpdesk/ERP tickets; document issues, fixes, and processes
• Install/configure standard hardware and software
• Support onboarding/offboarding (account setup, permissions, access)
• Troubleshoot Epicor issues and support users with dashboards/queries/workflows
• Assist with testing, upgrades, and small-to-mid IT/ERP projects
• Create/maintain user-friendly documentation and deliver end-user guidance as needed
• Coordinate with internal teams and vendors for escalations and enhancements

Do you have experience in Windows?, * 2+ years of Epicor ERP experience

• 1-2 years of IT support / helpdesk experience
• Strong communication skills and a customer-service mindset
• Working knowledge of Windows and Microsoft 365
• Strong attention to detail and ability to troubleshoot methodically

Preferred

• Strong Excel skills
• Experience with reporting/tech tools such as SQL, Crystal Reports, or C# (nice to have)