ERP Support Analyst

You’ll serve as the enterprise’s first-responder for ERP and business application issues-owning the support queue, routing escalations with context, and building the documentation that keeps the whole team from answering the same questions twice.

• Own T1 and T2 support across TriplePoint’s ERP application portfolio: ComputerEase (construction payroll & job cost), Vista by Viewpoint (construction accounting), and Sage Intacct (corporate finance).
• Triage incoming tickets in JIRA-categorize by application and severity, resolve what you can, escalate with full context what you can’t, and follow through to closure.
• Become the go-to for user access management, role configuration, and basic system settings across all supported platforms.
• Write and maintain end-user documentation, training materials, and process SOPs that reduce repeat ticket volume over time.
• Partner with application-specific owners (IFS Architect, Finance leads, Operations managers) to understand root causes and surface patterns in recurring issues.
• Support onboarding for new employees across TriplePoint brands-system access, training coordination, and initial orientation on ERP workflows.
• Assist with UAT during upgrades, patches, and new module rollouts across the application portfolio.
• Track vendor support cases for each platform and ensure SLAs are being met-escalate when they’re not.

WHAT SUCCESS LOOKS LIKE

• Users across TriplePoint brands know your name because you resolved their issue fast and explained what happened.
• Ticket backlog is current, prioritized, and actioned-no stale issues sitting unassigned.
• You’ve built a working knowledge of at least three of the four core ERP platforms within your first 90 days.
• Repeat ticket volume on common issues drops because your documentation actually gets used.
• Upgrade and patch cycles include your UAT contributions, reducing regression surprises in production.

Do you have experience in Technical documentation?, Do you have a Bachelor’s degree?, * 3+ years of ERP support experience across one or more of the following platforms: IFS, ComputerEase, Vista by Viewpoint, Sage Intacct, or comparable construction/field service ERP systems.

• Breadth over depth is the profile-you don’t need to be a deep specialist in every platform, but you need to be a fast learner who gets comfortable quickly in new systems.
• Proficiency with JIRA or comparable ticketing/issue management platforms.
• Strong working knowledge of construction or MEP business workflows: job costing, WIP reporting, subcontractor billing, field service dispatch, payroll, or AP/AR processing.
• Excellent written communication skills-your documentation is clear, structured, and written for the person who needs it, not for you.
• Comfortable engaging end users across all levels of technical sophistication, from field foremen to finance directors.
• Experience supporting multi-entity or multi-brand business environments is a strong plus.
• Bachelor’s degree in Business, Information Systems, or a related field preferred; equivalent demonstrated experience will be considered.

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching
• Paid time off
• Vision insurance, Competitive Pay + 401(k) Match: Compensation commensurate with experience., * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

At TriplePoint MEP, you’re supporting a portfolio of businesses that build and service real things-mechanical systems, HVAC, plumbing, and construction projects across Texas and beyond. You’ll never be bored, you’ll always be learning, and your work has a direct impact on whether the business runs smoothly every single day.