IT Field Service Technician

Proactive Risk (www.proactiverisk.com) is hiring for Denville, NJ. We are seeking a dynamic and motivated IT Field Service Technician to join our team! In this role, you will be the frontline expert responsible for delivering exceptional technical support and maintenance across various client sites. Your energetic approach will ensure that hardware, software, and network systems operate seamlessly, providing vital solutions that keep our clients’ operations running smoothly. This position offers an exciting opportunity to apply your technical skills in a fast-paced environment while making a tangible impact on customer satisfaction and operational efficiency., * Perform on-site installation, troubleshooting, and repair of computer hardware, peripherals, and networking equipment.

• Diagnose and resolve software issues using troubleshooting techniques to restore optimal system performance.
• Utilize hand tools and schematics to repair or replace mechanical and electronic components of equipment.
• Conduct routine maintenance checks and preventative measures to minimize downtime.
• Collaborate with clients to understand their technical needs and provide clear, effective solutions tracked with a PSA/HALOPSA Ticketing System.
• Document all service activities thoroughly in company systems, including detailed reports on repairs and diagnostics.
• Maintain an inventory of tools, spare parts, and OEM (Original Equipment Manufacturer) components necessary for field service tasks.

Do you have experience in Network protocols?, * Proven experience as a Service Technician or in a similar field service role with hands-on experience in equipment repair.

• Strong knowledge of computer hardware, networking protocols, and IT systems.
• Ability to read and interpret schematics, technical manuals, and mechanical drawings.
• Skilled in using hand tools for mechanical repairs and adjustments.
• NinjaOne experince ++
• Excellent problem-solving skills with the ability to troubleshoot software issues efficiently.
• Mechanical knowledge combined with a proactive attitude towards learning new technologies. Join us as an IT Field Service Technician to energize your career by delivering innovative solutions that empower our clients! Bring your technical expertise, enthusiasm for field service work, and passion for problem-solving to a role where every day presents new challenges and opportunities for growth.

36 1st Avenue, Denville, NJ 07834 Hybrid work $15.92 - $25.00 an hour - Part-time, Full-time, Internship