INFORMATION TECHNOLOGY ASSOCIATE

Under general supervision of the IT Supervisor II, the incumbent serves as Systems Administrator and will provide information technology services to computer users throughout the Department of Transportation (Caltrans), District 8 Offices in the San Bernardino and Riverside County areas. The incumbent will configure, deploy, and maintain end-user devices, and install, configure, maintain, and troubleshoot desktop and mobile applications, perform problem and incident management related to client technologies, install or repair hardware or peripheral equipment, and test, maintain and deploy desktop images. The incumbent may conduct research and analysis of new client technologies, and conduct end user training related to client technologies. The incumbent may update standards, procedures and controls to ensure proper installation, configuration, maintenance, security, reliability, and availability of systems and databases, and monitor Mission Critical and/or large complex IT systems. The incumbent may track, monitor, and audit IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual (SAM) and other applicable policies and regulations, and analyze, develop and document business processes utilizing industry best practices and standard methodologies. The incumbent will have frequent contact with Caltrans employees in all functional areas and is expected to work cooperatively with team members and others, treating others fairly, honestly and with respect, and it will require a commitment to providing a high level of customer service. Domains: Client Services Software Engineering PARF 20-26-0046/JC-511596 Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. https://forms.office.com/g/RyK102ty4G https://youtu.be/oC9wIp8QalI Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions., This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate. If not working remotely, the employee will work in a climate-controlled office under artificial lighting using a personal computer. The employee may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees. The employee may be required to travel. When available, a State vehicle will be provided. Possession of a valid driver’s license is required when operating a State owned or leased vehicle. If the employee utilizes their own personal vehicle, they may be reimbursed for travel expenses. The employee may be required to occasionally work overtime outside of normal work hours to resolve problems. Applicable compensation will follow the current and appropriate bargaining unit contract., The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Department Website: www.dot.ca.gov Director’s EEO Policy: https://dot.ca.gov/programs/equal-employment-opportunity Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunity Special Requirements

• Possession of a valid driver’s license is required when operating a state owned or leased vehicle.
• Resume required

• Statement of Qualifications (SOQ) required. The SOQ serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Please follow the instructions; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Times New Roman font, and have 1” margins. What is your experience working in an administrative capacity on PCs and telecommunications devices? What tools or software have you used when working on these devices? What is your experience researching and analyzing information technology systems, hardware, and related technologies to support operational or organizational needs?

• What is your experience working in a Help Desk setting? Describe how you monitored and tracked your work Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: https://www.naces.org/members or https://aice-eval.org. Please redact birthdates and social security numbers. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 3/23/2026 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Excellent communication and collaboration skills, especially in cross-functional teams.
• Strong analytical and problem-solving skills with attention to detail.
• Strong record management abilities with attention attention to detail and accuracy.
• Ability to work effectively in a team environment and independently.
• Proficiency working with the Service Now Platform.
• Proficiency working with Microsoft Platforms such as Azure, Intune, Microsoft Endpoint Configuration Manager.
• Experience providing technical service desk support to users with a proactive customer service attitude.
• Experience in Contract Management.
• Experience working with and configuring telecommunication devices.

Position located at 464 W. Fourth Street, San Bernardino, San Bernardino County Multiple positions may be filled from this recruitment.