IT Support Technician (L2 - Onsite)

Our Technician Support Specialists are instrumental in assisting TBS clients in resolving issues related to PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers, and networking infrastructures. We are seeking a candidate who will thrive in our dynamic, fast-paced company. This individual will join a dedicated team responsible for supporting the IT environment of over 250 local small and mid-sized businesses in Northeast Florida.

What you’ll be doing:

*Support Microsoft Windows desktop technologies

*Support Apple MacOS desktop technologies

*Support Apple and Android Mobile Devices

*Software installation, configuration, and troubleshooting

*Troubleshoot and repair Windows and Mac workstations

*Advanced Windows Server Active Directory tasks

*Azure Active Directory Management Support, including Intune

3+ years of IT support experience (Windows) required

-Must be experienced with L2 tickets and issues

-Prior MSP experience

-Must be experienced with email support

-Intermediate server skills and experience -Bachelor’s degree in IT or related is a plus

-CompTIA Network+ and Security+ certifications

-CCNA,CCNP certifications

-Experience with Cloud networking (AWS, Azure)

Insight Global is partnering with a local Jacksonville provider of IT consulting. We are committed to delivering exceptional service and innovative solutions to our clients. We are currently seeking a skilled Technician Support Engineer with a strong focus on networking to join our dynamic team. We are currently open to candidates with strong technical L2 or L3 support experience.