Client Support Specialist (Bi-Lingual)

We are seeking a dedicated Bi-lingual Client Services Specialist to join our team in our Chattanooga, TN office. The ideal candidate will be responsible for managing English and Spanish speaking client accounts, providing exceptional customer service, and fostering strong client relationships in the financial services industry., * Analyze client needs and develop tailored solutions

• Provide top-notch customer service to clients
• Manage client accounts efficiently and effectively
• Communicate with clients to address inquiries and resolve issues promptly
• Utilize Salesforce or similar CRM software to track client interactions and account details
• Collaborate with the sales team to support client retention and growth
• Assist in marketing efforts to promote products or services

Do you have experience in Customer communication?, * Bi-lingual in English/Spanish required

• Proven experience in customer service, account management, or sales roles
• Knowledge of financial services industry practices and products
• Strong communication and interpersonal skills

If you are passionate about delivering exceptional service, building lasting client relationships, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity as a Bi-lingual Client Services Specialist.

In addition, this position may involve working from home from time to time. This type of work environment requires you to have reliable high-speed internet in order for an uninterrupted workday. Candidates must be able to pass the NFCC Counseling Certification within the first 6 months of employment.

Pulled from the full job description

• Paid training
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Employee assistance program