Desktop Support Specialist

Program: Central | 115 East 13th Street, New York, NY 10003 What You’ll Do Your role as a Desktop Support Specialist is key to ensuring that our users have access to systems that are up-to-date and working effectively. You’ll deliver support for problems reported to the Help Desk Ticketing System for desktop computers, laptops, peripherals, and mobile devices. And you’ll work independently and manage/prioritize multiple tasks.

Your responsibilities will include:

• Receiving and documenting requests for support.
• Configuring new desktops, routers, modems, and similar devices.
• Performing regular preventive maintenance and inventory of company assets.
• Updating computer operating systems and other important software.
• Providing suggestions on appropriate training for staff.
• Traveling to our sites in the New York City metropolitan area, Suffolk County, New Jersey, and Philadelphia if necessary.

Do you have experience in Ticketing system technical support?, Do you have a Bachelor’s degree?, * Bachelor’s degree or equivalent experience and skills.

• A minimum of two years’ experience supporting end users.
• Commitment to outstanding customer service.
• Patience to interact calmly and respectfully with users who may have limited computer knowledge.
• In-depth knowledge of Microsoft applications.
• Strong communication skills, both oral and written.
• Strong analytical skills, with the ability to work well under pressure.

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance

• Dental insurance, Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws. We Have GREAT BENEFITS!

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn’t contribute.
• And More!

At HELP USA, we work to ensure that everyone has a place to call home. We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.