Desktop Support Analyst

The Desktop Support Analyst provides hands-on, Level 2 technical support within a large enterprise environment, supporting end users directly at their desks and through a Tech Express model. This role focuses on troubleshooting hardware/software issues, executing laptop refreshes, and ensuring seamless onboarding for new users. This is a fully onsite contract role based at One World Trade Center, requiring strong customer interaction, mobility, and adaptability in a fast-paced support environment., * End User Support: Provide face-to-face Level 2 support including break/fix, laptop replacements, troubleshooting connectivity, monitor, keyboard, Outlook, and Teams issues

• Hardware & Deployment: Image, configure, deploy, and replace laptops and peripherals as part of refresh and onboarding initiatives
• Ticketing & Documentation: Log, track, and manage incidents using ServiceNow or similar ticketing systems, ensuring accurate documentation
• Tech Express & Project Support: Support new hires with first-time login, Wi-Fi setup, and application access while assisting with equipment moves, desk setups, and project-based tasks

Do you have experience in Customer support ticket management?, * 2-4 years of experience in desktop support or technical service roles (Level 2 preferred, exposure to Level 3 a plus)

• Experience with ticketing systems (ServiceNow preferred, others acceptable)
• Strong troubleshooting skills across hardware, software, and connectivity issues
• Comfortable working onsite, walking between desks, and providing hands-on user support

Preferred Experience:

• Experience supporting users in large enterprise environments
• Exposure to Mac and cross-platform support
• Experience working in high-volume, fast-paced support settings

Pulled from the full job description

• Health insurance
• Retirement plan
• Vision insurance
• Dental insurance, Contract (7 months) Published 10 hours ago Desktop Support Level 2 Support Tech Support ServiceNow financial services

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary., This is a great opportunity to gain hands-on experience in a dynamic enterprise environment, working directly with end users and modern workplace technology. You’ll be part of a highly visible support function, with exposure to both day-to-day operations and project-based work, offering strong learning and growth potential.

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