Senior Associate, Desktop Support

We’re seeking a Senior Associate, Desktop Support to support a tech-driven organization. This is a 6 month contract with a strong chance to extend, based on-site in our client’s office location in Newark, DE. The position involves providing technical assistance and maintaining desktop computing environments., * Offer technical assistance to end-users, resolving hardware, software, and network issues promptly.

• Install, set up, and maintain desktop hardware, software, and peripherals.
• Respond efficiently to support requests, ensuring timely incident resolutions.
• Perform software deployments, updates, and security patches on desktops.Keep detailed records of support activities using ticketing systems.

Do you have experience in Ticketing system technical support?, * Solid understanding of desktop operating systems, hardware, and peripherals.

• Knowledge of networking protocols including TCP/IP, DNS, DHCP, and VPN.
• Experience with remote support and ticketing software.
• Strong troubleshooting and problem-solving skills.Familiarity with ITIL practices is a plus.

3.73.7 out of 5 stars Newark, DE 19713 $50 - $58 an hour - Contract, Pulled from the full job description

• Tuition reimbursement
• 401(k)
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Commuter assistance, Perks and Benefits:
• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.Education Reimbursement.