IT Technician

The IT Technician position supports 4,700+ computers, podium equipment, and printers used by faculty, staff, and students. This involves the hardware, software, and infrastructure of locally installed and network applications necessary to complete required tasks of Sinclair employees and students., * Emergency technician - All full-time technicians are required to be the first line defense to emergency situations for all customers, both on and off campus (administrators, faculty, staff and students). All emergency tickets are resolved within one working day (an eight-hour period).

• Laptops- Configuring, maintaining, and troubleshooting notebook PCs to function on the network
• In Touch Kiosks - Preventive and corrective maintenance on computer, printer, and touch screen devices
• Spare parts inventory - Participate in maintaining the spare parts inventory through notifying immediate supervisor of parts needed and the purchase of specialized parts for individual customers
• Hardware - Installing, configuring, networking, troubleshooting various hardware problems and conflicts, and maintaining academic hardware configurations, peripheral devices, drivers, returning equipment to vendors to obtain service and replacement
• Network - Installing, configuring, and maintaining network cabling, concentrators, hubs, switches, and routers
• Software - Installing, configuring, networking, troubleshooting, and maintaining Windows image, academic image, operating systems, departmental and job specific software, updating existing software as new versions, bug fixes, and service packs become available
• Other duties as assigned

• Minimum of an associate’s degree in computer science or a related field required
• Minimum of 1 year of experience supporting a large multi-user environment required
• In-depth technical knowledge and understanding of various operating systems, software and computer hardware required
• Thorough understanding of electronics, basic networking, and analytical troubleshooting strongly preferred
• Ability to resolve problems and complete tasks in a timely manner required
• Ability to adapt to the continuously changing environment and challenges relative to this position to meet the customer’s needs required, 1. * Do you have a minimum of an associate’s degree in a related field?

The salary for this position begins at $46,164.00 and is commensurate with education and experience. Why work for Sinclair College? The following are some of the benefits that full-time support staff with Sinclair College receive:

• Tuition waiver for employee and dependents for all Sinclair courses and programs
• Support for continued professional development, including tuition reimbursement for other universities and colleges
• OPERS pension participation, with 14% employer contribution
• 4+ weeks of personal and vacation leave, 3+ weeks of sick leave annually
• 14 days of annually observed company holidays
• Expansive and competitive insurance programs, including an HSA with annual employer contribution available
• High quality programs and events for work-life balance