IT Technician

We are a Managed Service Provider (MSP) delivering comprehensive IT solutions across Ohio, with a strong focus on Central Ohio. Our team provides exceptional remote and on-site technical support to a diverse range of clients. We are seeking a dedicated IT Technician to join our dynamic team in a hybrid role, combining remote troubleshooting with on-site service to ensure our clients’ systems run smoothly. If you’re passionate about technology and client success, we want to hear from you!

• High school diploma or equivalent; associate’s degree in IT, computer science, or a related field preferred.
• Demonstrated proficiency in diagnosing and repairing computer hardware, software, and peripherals across Windows and Linux environments. Familiarity with tools like Active Directory, remote desktop software, and imaging solutions is a plus.
• Strong verbal and written communication skills to effectively interact with clients and colleagues via chat, email, phone, and in-person, with an emphasis on clear explanations of technical issues to non-technical users.
• Proven ability to maintain accurate and detailed documentation for service tickets, inventory records, and administrative tasks using IT service management tools.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic router/switch configuration. Experience troubleshooting connectivity issues and supporting Wi-Fi networks is highly desirable.
• Experience managing IT hardware and software inventories, including tracking assets, coordinating equipment lifecycle processes, and ensuring compliance with organizational policies.
• Valid driver’s license with a clean driving record and at least 2 years of driving experience. Comfortable driving to client sites across Ohio.
• Ability to pass a comprehensive background check, including criminal history and employment verification.
• Ability to quickly learn new technologies and adapt to evolving IT environments, with a proactive approach to staying updated on industry trends.
• Reliable high-speed internet connection at home.

Pulled from the full job description

• 401(k)
• 401(k) matching
• Paid time off, * 401(k)
• 401(k) matching
• Paid time off