Tier 1 End User Support Technician

Equity Staffing is seeking an Tier 1 End User Support Technician to provide hands-on technical support for computer systems, hardware, software, and AV equipment.

This is a hands-on role for someone who thrives in fast-paced service desk environments and can hit the ground running.

Duties

• Provide Tier 1 technical support for desktops, laptops, peripherals, OS, and software issues
• Create, manage, and resolve tickets in ServiceNow within established SLAs
• Image, configure, install, repair, and upgrade end user devices
• Support users both remotely and onsite with troubleshooting and system access
• Set up workstations for new hires and assist with office/equipment moves
• Provide Tier-1 AV support for conference rooms and presentations

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High School Diploma or GED

• 3-4+ years phone-based customer support experience with proven empathy, patience, and professional phone presence
• Strong Service Desk / Help Desk background handling Tier 1 support tickets
• Solid knowledge of computer hardware, Windows OS, and troubleshooting methodology
• Highly organized, self-starter who can manage multiple priorities
• Strong communication skills - both written and verbal

Equity Staffing Group is an Equal Opportunity Employer and considers all qualified applicants in accordance with applicable employment laws.