Printer Support Technician

• Serve as the primary customer contact for equipment support and service.
• Coordinate Move/Add/Change (MAC) process.
• Provide on-going end user training on equipment.
• Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications.
• Break-fix activities account for 70% of role responsibilities.
• Provide IP address support.
• Perform basic equipment problem diagnosis.
• Point of contact for equipment removal and delivery for onsite support.
• Contact service as required (3rd party).
• Utilize web-based applications as required to include Service Call Handling.
• Accurate call reporting on equipment in designated systems.
• Remote service call onsite support.
• Download and install printer drivers on end-user equipment.
• Perform printer mapping to PC as required and escalate printer network issues to appropriate resource.
• Physical as well as remote device management and control.
• Device configuration (enter IP address, scanning templates, user access levels, scan to file/email, etc.).
• Maintain on-site operator replaceable parts inventory.
• Perform remote device monitoring and remote solve.
• Collect equipment meter information and submit for billing purposes.
• Perform data entry for activity and asset tracking.
• Manage and maintain on-site parts inventory using PM4.

Do you have experience in Project task coordination?, Do you have a High school diploma or GED?, * Minimum High School diploma or equivalent.

• Lift and move up to 50 pounds.
• Read, write and follow basic English instructions.
• Customer service and communication skills.
• Ability to manage multiple tasks.
• Perform duties with minimal supervision.
• Basic equipment problem solving and diagnosis per training provided.
• Customer problem resolution including escalation as required.
• Coordinate work tasks to ensure fulfilment of SOWs.
• Track and report account information as required.
• 1-2 years relevant experience resolving customer and equipment printing issues.

3.63.6 out of 5 stars Montgomery, AL 36117 $19.14 an hour - Contract

Compunnel Inc boasts over three decades of experience collaborating with leading global enterprises to meet their needs for flexible workforce solutions and on-demand talent services. We are a worldwide organization offering strategic workforce management, IT consulting, and on-demand talent services. Our specialization lies in serving various sectors including Financial Services, Healthcare, IT, Life Sciences, Aerospace & Defense, Energy, Retail, Telecom, Manufacturing, and Engineering.