Help Desk Technician Online Program Instructor

• The HDTO Instructor will support instruction in areas including, but not limited to, * Deliver live virtual instruction according to the approved Ascend Skills HDTO curriculum.
• Facilitate engaging online classes that support adult learners and promote student participation.
• Explain technical concepts in a clear, practical, and student-friendly manner.
• Connect classroom instruction to real-world help desk and IT support scenarios.
• Monitor student progress, participation, and engagement throughout the program.
• Provide academic support, feedback, and guidance to students as needed.
• Reinforce professional expectations for entry-level IT support roles, including communication, documentation, troubleshooting, and customer service.
• Support students in preparing for the CompTIA IT Fundamentals+ certification exam.
• Follow Ascend Skills policies related to attendance, grading, documentation, student communication, and academic integrity.
• Communicate student concerns, attendance issues, or academic progress concerns to the appropriate Ascend Skills team members.
• Maintain professionalism and confidentiality in all student and team communications.
• Participate in instructor onboarding, training, meetings, and curriculum updates as requested.

Do you have experience in Working with post-secondary students?, * Current certification, credential, degree, or documented professional qualification related to information technology, help desk support, computer systems, or a closely related field.

• Direct work experience in the IT field, help desk support, technical support, computer user support, systems support, or a related technology role.
• Ability to document actual field experience, including job titles, employers, dates, and responsibilities.
• Strong understanding of entry-level IT support concepts, including hardware, software, operating systems, networking, troubleshooting, cybersecurity basics, and customer service.
• Ability to teach and support adult learners in an online or virtual classroom environment.
• Strong verbal and written communication skills.
• Reliable internet access and ability to use virtual teaching tools.
• Commitment to student success, professionalism, and workforce readiness.

Preferred Qualifications

• Experience teaching, training, coaching, mentoring, or supporting adult learners.
• Prior online teaching or virtual training experience.
• Experience using learning management systems or virtual classroom tools such as Moodle, BigBlueButton, Microsoft Teams, Zoom, Canvas, or similar platforms.
• Experience with help desk ticketing systems, remote support tools, documentation systems, or IT service workflows.
• CompTIA ITF+, A+, Network+, Security+, or other related IT certification preferred.
• Experience supporting students or employees preparing for certification exams.

$24.54 - $29.55 an hour - Part-time, Contract

At Ascend Skills, teaching is more than showing up and delivering a lesson. We believe it is important to know that learning has truly taken place - for our students and for our instructors.

As we continue to grow, we are moving forward with a more intentional instructor onboarding process that includes training, assessments, and clear expectations before stepping into the classroom.

Why? Because we are building something world-class.

Our instructors will participate in learning assessments based on what they have been trained on, so we can make sure they feel prepared, supported, and set up for success.

We are looking for instructors who are not only qualified on paper, but who are committed to student outcomes, professional standards, and continuous learning.

If you are passionate about teaching, have real field experience, and are ready to be part of a team that takes education seriously - Ascend Skills may be the place for you.