Support Tech

• Provide Tier 1-2 support via ticketing system, phone, chat, and/or walk-ups
• Troubleshoot Windows workstation issues (performance, profiles, printers, connectivity)
• Support Microsoft 365 (Outlook/Teams/OneDrive/SharePoint) and basic email troubleshooting
• Assist with account provisioning and password resets in Active Directory / Azure AD
• Troubleshoot basic network issues (Wi-Fi, DNS, DHCP, VPN connectivity)
• Image/reimage PCs, deploy software, and handle endpoint setup for new hires
• Support peripherals (printers, docks, monitors, scanners, mobile devices)
• Document fixes, create/maintain KB articles, and keep tickets updated
• Escalate to Tier 3 / Systems / Network teams when appropriate and follow through

Do you have experience in Customer support?, * Technical troubleshooting skills

• Customer support experience
• Strong communication skills
• Problem-solving mindset

Nice to Have Skills & Experience:

• Experience with specific software platforms

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Disability insurance
• Paid holidays, Perks & Benefits:
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit