Tier 1 Technical Support Specialist

• Communication via phone and e-mail to assist customers with any questions or issues they encounter with the software and/or printer(s) currently offered by DuraLabel
• Develop and utilize technical expertise in DuraLabel applications
• Assist customers with installing and using safety label printing software
• Log cases detailing requests for technical assistance and steps taken to resolve
• Set and complete follow up tasks for customers with ongoing issues
• Support can include, but is not limited to:
• Software and printer driver installations
• Printer and software troubleshooting
• Printer and software training
• Escalating to Tier 2 when necessary
• Creating simple samples for Account Managers
• Creating simple templates for customers
• Assist customers and Account Managers with the creation of
• Customized sample labels
• Simple label templates

Do you have experience in Technical Proficiency?, * A passion for working with people and customer service

• Ability to communicate well, including oral, written and presentation skills
• Intermediate knowledge of Microsoft 365 suite
• Detail-oriented self-starter, comfortable working independently and as part of a team
• Excellent time management skills, prioritizing and handling multiple tasks at the same time
• Bilingual (Spanish/English) applicants a plus

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance, * This position offers growth potential in both responsibility and pay. The initial pay is up to $20/hour DOE
• The working hours for this position will be 8-hour workdays (M-F) with start times between 5:30am and 7:00am

Pay: Up to $20.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance