IT Help Desk Support

The IT Service Desk Agent serves as the first point of contact for end users, providing high-quality technical support via phone and live chat in a 24x7 environment. This role focuses on delivering excellent customer service, accurately documenting tickets, and troubleshooting enterprise hardware, software, and systems to achieve high first-contact resolution., * Deliver front-line IT support through phone and chat with a customer-first approach.

• Troubleshoot, diagnose, and resolve hardware, software, and peripheral issues; escalate when required.
• Document incidents, troubleshooting steps, and resolutions clearly in the ticketing system.
• Manage multiple requests concurrently in a fast-paced environment.
• Collaborate with team members and adhere to IT policies and procedures.
• Support continuous improvement by identifying process or automation opportunities.

Do you have experience in Windows?, Do you have a High school diploma or GED?, * High School Diploma or GED required.

• 2-5 years of IT service desk or technical support experience in a fast-paced environment preferred.
• Strong customer service, communication, and problem-solving skills.
• Technical aptitude with Windows-based systems and enterprise IT applications.
• Flexibility to support variable shifts, including weekends, holidays, and overtime as needed., * Technical support: 1 year (Preferred)

Ability to Commute:

• South Jordan, UT 84095 (Preferred)