IT Support Assistant

• The Information Support Assistant is responsible for providing software and hardware support, training, and troubleshooting in a networked environment. Provides support on a wide range of systems including PC workstations, smartphones, tablets, cable TV/Internet systems, and telephone systems., * Provide hardware and software support and technical assistance to residents.
• Respond to first-level user requests.
• Install, configure, maintain, and troubleshoot software.
• Provide support for cable systems.
• Perform purchasing-related tasks and other tasks as assigned.

• Associate degree in Information Technology, Computer Science, or a related field

Required Experience:

• Experience in providing hardware and software support
• Experience with troubleshooting and maintaining cable systems

Preferred Experience:

• Experience supporting computers, tablets, and phones
• Knowledge of networking, * Strong problem-solving skills
• Excellent communication skills
• Customer service skills
• Ability to work independently