Associate Support Technician

• Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams.
• Expertise with the following: Windows desktop Operating Systems, Outlook, Network, MAC Systems, Video Conferencing, and Audio.
• Maintains awareness of new and emerging technologies and products provided by IT.
• Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.
• Communicate maintenance schedules, operational issues and impacts to IT management and business users.
• Encourage communication of new ideas, solutions, suggestions and problems.
• Provide feedback regarding IT methodologies, standards and industry leading practices.
• Research and implement tools and technology that will enhance the way we provide services to our employees.
• Ensures timely resolution/referral of employee’s problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal.
• Facilities support, including audio-visual systems.

Do you have experience in macOS administration?, * Knowledge in the Windows OS and core desktop software configuration.

• Technical skills designing, documenting and implementing projects.
• Ability to triage systems down situations.
• Solid understanding on mobile devices (iPhone, Android.)
• Understanding of Mac, iOS configurations and support.
• Understanding of the product flow patch management, software distribution/deployment and imaging technologies such as SCCM, IBM BigFix etc.
• Knowledge of end user applications and hardware including: Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom Video Conferencing, Dell and Apple laptops

Pulled from the full job description

• Referral program
• Parental leave
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Career development plan, What makes #Ellucianlife:
• Comprehensive health coverage: medical, dental, and vision
• Flexible time off
• Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
• 401k w/ match & BrightPlan - to help you save for the future
• Parental Leave
• 5 charitable days to support the community that supports us
• Telemedicine
• Wellness
• Headspace Care (mental health)
• Wellbeats (virtual fitness classes)
• RethinkCare & Wellthy- caregiver support
• Diversity and inclusion programs which provide access to internal employee resource groups
• Employee referral bonuses to encourage the addition of great new people to the team
• We Foster a learning culture with:
• Education Assistance Program
• Professional development opportunities

Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian’s AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian’s innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.